Help & answers

A few things worth knowing.

What Pearl does, how your conversation works and what to expect before a provider reviews a funding request.

Getting started

What should I tell Pearl first?

Start with what your business needs to accomplish and when. If you know the amount, include it. Pearl asks follow-up questions and organizes the details into a brief you can review.

Do I need to choose a financing product?

No. Start with the business goal. Pearl can surface funding topics to discuss based on what you share. Those topics are not lender matches or offers.

Can I use Pearl if I’m still planning?

Yes. You can describe a planned business need and review the brief before deciding to send an inquiry. State whether your business is operating or still being established; provider requirements vary.

Does Pearl work nationwide?

Pearl works with businesses nationwide. Share your industry, location, and intended use of funds; industry and location restrictions depend on the provider and product.

Your conversation & information

Can I correct something the AI gets wrong?

Yes. Use Edit business details to correct the summary before sending your request. Editing is optional; you do not need to complete a separate review step.

When do I share my contact details?

Choose Request a follow-up whenever you want to send your details to Pearl. You can keep discussing your business needs first; the conversation does not switch to contact fields automatically. The fields stay inside the conversation and separate from the AI. Confirm your consent, then send your request.

Can I come back to my conversation?

Your business conversation can be restored in the same browser tab for 30 minutes after its last update. Contact details are not saved in that draft. Start over clears the draft; a received inquiry also clears it.

Can I upload documents?

There is no document upload in the current experience. The initial conversation only needs a description of your business and funding goal. If a provider later requests documents, confirm how that provider wants to receive them.

How do I know my inquiry was received?

Pearl shows a confirmation only after the inquiry has been received. If receipt cannot be confirmed, an error asks you to try again. For help with an inquiry, contact Pearl.

Get help with an inquiry
Where can I read about data use?

See our Privacy Policy for how information is collected, used, and shared.

Read the Privacy Policy

Funding & provider review

Is Pearl Financing a direct lender?

Pearl Financing connects businesses seeking funding with lending partners. We are not a direct lender.

Does the AI approve me or contact lenders?

No. The current AI experience organizes your business context and builds an inquiry for Pearl. It does not make lending decisions, provide offers or submit applications to providers.

Will starting a conversation affect my credit score?

Starting the Pearl conversation does not run a credit check. A later provider application may involve a credit check; confirm the type of check and required authorization before proceeding.

How much can I borrow?

There is no guaranteed amount. Revenue, cash flow, business history, credit, existing obligations, and provider criteria can affect the outcome. The budget planner estimates a spending gap, not an approval.

How quickly can I get funded?

Funding timing depends on the provider, product, required information and application review. Tell Pearl about your deadline, but submitting an inquiry does not guarantee funding by that date.

What terms and fees should I compare?

Terms depend on underwriting and the specific product. Request net proceeds, total repayment, fees, payment frequency, and term or estimated term. A factor rate is not an annual percentage rate. Review early-payoff treatment as well.

Are there prepayment penalties?

Early-payoff treatment depends on the agreement. Confirm whether paying early changes the total cost and whether any fee or penalty applies before accepting an offer.